WARRANTY POLICIES
- LIMITED WARRANTY for Wiley X, Inc. and Harley-Davidson® Performance Eyewear by Wiley X
RETURN AUTHORIZATION REQUEST
This form to be used for making warranty claims only for Wiley X, Inc. and/or Harley-Davidson® Performance Eyewear by Wiley X. If you purchased glasses directly from our website and want to return them for a refund please contact customer service at (800) 776-7842.
By completing this Return Authorization Request you acknowledge that you have read and understand the terms and conditions as set forth in Wiley X, Inc. product warranties. Please read the warranty policies by clicking on the links above. To begin the warranty / repair evaluation process, please fill out this online warranty repair form. After completing online checkout a Return Authorization (RA) number will be assigned as your reference. Once finished, please print the completed online form with RA# and mail in with returned item. Please allow 7–10 business days from receipt of product to process your claim. Return Authorizations are valid for 90 days from the date they are requested.
Please note that during the RA checkout you will not be able to place any purchase items into your cart until you complete the RA checkout. You can end the RA checkout process at any time by going to the view cart page and emptying your cart.
Return Shipping Information
Please send all warranty items within 90 days of the Authorization Request date using a traceable shipping method as Wiley X is not responsible for lost or damaged packages. Please include the RA# on the outside of the package.
Returns should be shipped to:
Wiley X, Inc.
Attn: Returns Dept (RA######)
7800 Patterson Pass Road
Livermore, CA 94550
Questions
If you have questions please contact customer service by calling (800) 776-7842.
LIMITED LIFETIME WARRANTY FOR WILEY X, INC. AND HARLEY-DAVIDSON® PERFORMANCE EYEWEAR BY WILEY X
All Wiley X, Inc. eyewear and Harley-Davidson® Performance Eyewear by Wiley X are warranted to the original purchaser for life against manufacturing defect in materials and workmanship (except Light Adjusting (L.A.) lenses which have a tint adjustment life of 18 months. Proof of Purchase for L.A. lens products required).
This warranty does not apply to normal wear, including but not limited to scratched lenses, accidental damage, misuse and other issues determined by Wiley X, Inc. not to be a manufacturer’s defect. For Canadian residents the original purchaser must include a shipping, handling and processing fee of $27.00USD (sorry, no checks) with any warranty claim. Tax where applicable will also accompany this processing fee.
Upon receiving returned eyewear that Wiley X, Inc. determines to be defective, we will repair or replace it at our option. Non-warranty repair services are available to our customers as it pertains to lenses or frames that are not covered under the terms of the warranty. We will email customers back with these options and costs should they wish to execute. Items not covered under terms of warranty which are also not repairable will be returned to customer or destroyed at customer’s option. For Canadian residents the $27.00USD (plus applicable taxes) processing fee will not be charged.
To begin the warranty/repair evaluation process, please fill out the online warranty repair form at wileyx.com/warranty-returns. After proper completion of the online warranty/repair form, a Return Authorization (RA) number will be assigned as your reference. Once finished, please print the completed online form with RA# and mail in with returned item. The RA# should be written on the outside of the package. Please allow 7–10 business days from receipt of product to process your claim.
PRESCRIPTION FRAME WARRANTY - 1 YEAR
Prescription orders processed through Wiley X, Inc. will have a one (1) year warranty from the date of purchase on frames, lenses and coatings deemed by Wiley X to have manufacturing defects. Prescriptions filled by non-authorized labs will void all Wiley X frame and lens warranties. Prescription frame and lens warranties must be handled through the local retailer / dispensing optician from which they were originally purchased. Frames including prescription lenses which are sent directly to Wiley X without prior authorization will be returned to sender. For other questions not answered or for additional assistance regarding prescriptions please call (800) 776-7842.
GLOVES LIMITED WARRANTY
All Wiley X, Inc. gloves are warranted to the original purchaser for 2 years against manufacturing defect in materials and workmanship. This limited warranty does not apply to normal wear, negligence, accident or any other issues determined by Wiley X, Inc. not to be a manufacturer’s defect. For Canadian residents the original purchaser must include a shipping, handling and processing fee of $27.00USD (sorry, no checks) with any warranty claim. Tax where applicable will also accompany this processing fee.
Upon receiving returned gloves that Wiley X, Inc. determines to be defective, we will repair or replace them at our option. Items not covered under terms of warranty which are also not repairable will be returned to customer or destroyed at customer’s option. For Canadian residents the $27.00USD (plus applicable taxes) processing fee will not be charged.
To begin the warranty/repair evaluation process, please fill out the online warranty/repair form at wileyx.com/warranty-returns. After proper completion of online warranty/repair form, a Return Authorization (RA) number will be assigned as your reference. Once finished, please print the completed online form with RA# and mail in with returned item. The RA# should be written on the outside of the package. Please allow 7–10 business days from receipt of product to process your claim.
